Help

Short answers to the questions people ask most. If yours is not here, email stefanrows@gmail.com — a person reads every message.

Getting started

Enter your email on the sign-in page, or use Google. The same step creates your account the first time; there is no separate sign-up form and no password.
Every new account gets the full product for 14 days, without a card. Nothing is charged when the trial ends.
Write a task in the box and press Enter or choose “Save for Later”. It saves without a time estimate, ready for review in a week. You can choose a different review date after saving; it is a chance to reconsider, not a deadline. Choose “Add to Today” when you want the task in today’s plan.
Use “Plan with details” to add a first step, a time estimate or a deadline. The time budget includes completed tasks, so finishing something does not make the day look emptier than it is. Tasks without estimates are shown separately from that total.
Before signing in, you can also use the daily time-budget worksheet to compare fixed commitments, flexible estimates and a buffer. Its entries stay in the browser and are not carried into a task draft.
Some thoughts just need a place. Choose “Save as note” to keep one in Notes without a checkbox, deadline or review date. You can turn it into a task later if there is something you want to do.
“The day changed” lets you set flexible work aside and choose when to review it. Timed commitments and actual deadlines stay in place. Review shows three things at first; you can stop or ask for more.

Sign-in links work once and expire after 15 minutes. If one fails, request a new one.
Nothing arrived? Check spam and promotions folders, and that the address is spelled right. To protect inboxes, only a few links can be sent to one address in a short time; wait a little and try again.
There is no password to reset. Access to your account is access to your email inbox (or your Google account, if you used Google with the same address).
Lost access to that email address for good? Email us from another address; we will explain what we can and cannot verify before changing anything.

Your data

Export: in the app, open “Research, privacy & your data” and download your whole plan as a file. Export works in every account state, including after a trial or subscription ends.
Import: the same section loads an export file into the account you are signed in to. You can undo an import for 7 days.
Delete your account: also in that section. You confirm by typing your email. Signing in again within 30 days cancels the deletion; after that your plan and account are removed for good. Deleting also cancels a running subscription.
An account holds up to 2,000 tasks, notes and commitments combined, and 60 days of reflections. Past that, saving is refused with a message — nothing is dropped silently.
Your tasks and reflections are not read by us, not used for advertising and not sent to AI services. See privacy.

Trial and billing

One plan, paid monthly or yearly — see pricing. Subscribe or cancel under Billing in the app.
Payments are handled by Stripe; your receipt and bank statement name Link as the seller.
When a trial or subscription ends, nothing is deleted. Your plan stays readable and exportable; editing pauses until you subscribe again.
Refunds and cancellation are explained on refunds & cancellation.

What PlanGentle does not do yet

No native apps, reminders, recurring tasks or calendar sync. A loaded planner can keep drafts on this device when storage is available; the save message tells you whether a draft is on this device or in your account. Reconnect and sign in to recover a draft, then save it online. There is no automatic offline sync or private plan at an offline cold start. Timers only run while the page is open.

Contact and feedback

Email stefanrows@gmail.com. Expect a first reply within 2 business days; problems that block access or billing come first. There is no chat or phone support.
Please do not paste task content or reflections into an email unless it is needed to explain the problem.
Feedback is optional and never affects your account. You can use the form below or email us at the same address.

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Only the words and choices you submit are sent. Task names, reflections, account details and the rest of your page are never attached automatically. Please leave task and reflection content out.